PROCESS | LEADERSHIP | STRATEGY | ORGANIZATION

Hi. I’m Erika, and I’m an Executive Management Professional, Quality Assurance and Compliance Specialist. I know it’s quite the mouthful, so here’s a little background as to what I could bring to your business.

I have more than 13 years of digital marketing experience, with a focus on all aspects of SDLC, systems enhancement, control and documentation. Expertise and experience in IT solutions and operations, preparation and production of instructional and operational materials, as well as developing and supervising programs, procedures and initiatives to ensure quality of products and services. Strong leadership and managerial skills, with the keen ability to design quality and regulatory goals and processes, as well as effective utilization of human resources to establish and meet company objectives.

Couple that with my comprehensive IT skills, web development and an in-depth understanding of technology, user experience and business analysis...and what I bring to every project can make a huge difference.

Areas of Expertise
  • Metrics, Strategies, Methodologies
  • Manage, Mentor and Coach
  • Team growth, retention, & leadership
  • Process (Creation, Redesign, Management)
  • Software Development Lifecycle
  • Quality Assurance
  • Project Management
  • Department establishment
  • Automated testing
  • Test Planning
  • Strategic planning
  • Leadership
  • Seasoned IT Professional
  • Web technologies
Director, Delivery Management
UST Global - Atlanta, Georgia
September 2014 - Present
Step It Up America (SIUA) is a national program that trains inner-city minority women, equipping them with technological skills to launch successful IT careers.
  • Drive the evolution of the SIUA program - Create and maintain a high performing department where team and individual goals are aligned with corporate goals, where individuals are passionate about the SIUA program and our strategic vision
  • Lead a team of 150 direct and indirect reports across the United States and India
  • Define, establish and manage SIUA program policies and procedures
  • Develop, recommend, and implement strategic initiatives associated with improving delivery practices across the SIUA program
  • Partner with senior management to evaluate vendor performance, needs assessment, spend optimization and risk management
  • Provide structure, feedback and direction to delivery teams across all SIUA markets
  • Partner with key client executive team members to identify areas for improvement in their quality organization that would promote accountability, ultimately leading to increased project success
  • Work closely with client senior leadership teams to review current quality standards and propose solutions for an improved process and strategy
  • Review cross-functional roles within a client organization to identify quality standard guidelines that foster interactivity between departments
  • Continuous engagement and mentoring with placed client teams to ensure perpetual team compliance of defined quality standards and procedures
  • Ensure continued client satisfaction by performing quarterly reviews of implemented quality strategies.
  • Asses existing client tools to determine a strategic solution that effectively integrates into the QA process.
Sr. QA Engineer
Turner Broadcasting - Atlanta, Georgia
October 2013 - September 2014
  • Leveraged a vast knowledge of web usability and UX principals to write use cases and design wireframes based on functional and business requirement
  • Designed and implemented test strategies
  • Developed deep expertise in the product
  • Performed comprehensive test planning that included use case analysis, functional, usability, error handling and boundary condition
  • Built effective black and white box test cases
  • Participated in product and feature designs with developers, usability specialists, user interface designers, and product managers
  • Diagnosed, tracked and managed quality issues to resolution
  • Collaborated with the broader team to identify, understand and resolve the root cause of defects and customer escalations
  • Documented test cases and outcomes within a test case management application
  • Clearly documented and explained identified defects in the organizations defect tracking system
Director, Quality Assurance
Kabbage - Atlanta, Georgia
August 2011 - August 2013
  • Developed a technology-focused QA team and established methodology, process, 32 frameworks, and tools
  • Managed all administrative aspects of the team, including hiring, mentoring, and performance reviews
  • Created a strategy to train new technology engineers and customer service representatives on the financial and data products
  • Grew the QA team from one manual tester to a team of 10 test engineers supporting manual and automated testing
  • Trained and transitioned manual test engineers from a waterfall testing environment to a co-located scrum testing environment
  • Standardized all QA documentation and artifacts, including deployment guides, test plans, test framework design, test code, and test results
  • Continually assessed and improved quality strategy and processes as the company grew from 20+ employees to over 100 43
  • Applied excellent interpersonal skills both in one-on-one situations as well as cross-functional meetings with all levels of personnel
  • Identified and managed the design, implementation and maintenance of the companies first automated testing framework
  • Worked with the automation team to define a framework that supported a variety of web and data applications
  • Defined implementation roadmap and goals for automation framework that would reduce the time manual testers spent on regression testing
  • Worked with engineering, product management, support, and other key groups to develop a process to track and convert functional and non-functional requirements into test cases for automation
  • Directed the team to leverage the automation framework to decrease the number of regression from 2 days to 4 hours
  • Leveraged the automation framework to decrease bugs introduced in each sprint by 20%
Director, Quality Assurance
Moxie Interactive - Atlanta, Georgia
December 2003 - August 2011
February 2010 - August 2011
  • Founded Quality Assurance department in 2010 for a digital only agency that handles one of the largest clients in the United States
  • Responsible for directing, planning, organizing, and staffing Quality Assurance department
  • Developed and implemented technical quality assurance policies, standards, metrics and methodologies for testing and analyzing web applications; everything from long-term to day-to-day
  • Set quality standard guidelines for the company and created a process of interactivity between all departments; Creative, Account Services and Technology
  • Managed limited QA resources against aggressive project timelines
  • Work with development leadership to establish and enforce code quality standards
  • Skilled in all areas of quality assurance including automated, regression, black/white box testing, exploratory testing, adhoc testing and more
  • Work with cross functional teams to plan project test execution timelines, objectives, milestones, scoping and estimates
  • Recruit personnel and oversee development and maintenance of staff competencies in required areas
  • Record of leadership in developing and driving education and training across multiple departments and clients to instill a quality compliance perspective in every employee’s activities
  • Maintain up-to-date knowledge of quality, testing, and technology standards, industry trends, and software testing methodologies/ best practices
  • Created and managed mobile and web testing lab for agency
  • Excellent managerial skills in areas such as personnel motivation, planning, finance, goal setting and problem solving
  • Displayed sound reasoning ability, analytical, and creative skills to resolve problems, conflicts and discrepancies
  • Ability to build relationships with team members and ability to guide continuous improvement in team
  • Experience with online defect tracking tools such as Bugzilla and Mantis
  • Extensive development and QA experience with transactional and content driven sites
  • Detailed understanding of cross browser compliancy issues and nuances
Associate Director, Development
Moxie Interactive - Atlanta, Georgia
December 2003 - August 2011
February 2009 - February 2010
  • Maintained up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices
  • Assisted in deploying the development methodology and ensured appropriate ongoing updates based on changes in technology or client project mix
  • Collaborate with development leadership to establish & enforce technical standards, coding conventions, and documentation standards
  • Ensured consistent code review process was established and adhered to enforcing technical standards, improving quality of delivery, and identifying efficiency and innovation improvements
  • Ensured coding standards were consistent with best practices for the selected frameworks and application architectures
  • Provided visible leadership within the department and assisted in leading the department including strategy development and management initiatives
  • Ensured understanding of client business goals as foundation of leading client development
  • Actively participated in internal and external client solution brainstorms by proactively representing technology and bringing forward new solution ideas
  • Ensured transition of projects from brainstorm phase to active development through assignment of appropriate technical project lead and ensuring full dev team is established for project
  • Supervised recruitment, training, retention, and organization of development staff
Lead Developer
Moxie Interactive - Atlanta, Georgia
December 2003 - August 2011
February 2007 - February 2009
  • Worked proactively with client services, development, creative and IT to ensure information needed to develop project was available and accurate
  • Developed main framework for large-scale applications according to an API defined with the Architect
  • Designed and developed SQL databases as needed according to the project requirements
  • Worked with Architects to design and build Facebook applications
  • Performed requirements gathering and wrote functional specifications for moderately complex build outs
  • Architected and created documentation for moderately complex applications
  • Maintained and extended expertise in core technologies (JavaScript, Flash, .Net, X/HTML, CSS, etc.)
  • Lead a team of five developers, including such responsibilities as approving timesheets, resource management and conflict resolution
Sr. Web Developer
Moxie Interactive - Atlanta, Georgia
December 2003 - August 2011
February 2006 - March 2007
  • Excellent X/HTML, CSS and Javascript skills
  • Worked independently with limited direction; proactively seeking information that is needed to complete the project.
  • Communicated with development, creative, IT and client services teams.
  • Focused on developing and maintaining expertise in core technologies (Javascript, Flash, .Net, etc.).
Web Developer
Moxie Interactive - Atlanta, Georgia
December 2003 - August 2011
Dec. 2003 - February 2006
  • Developed necessary code and prepared images for enterprise level applications
  • Took design comps and prepared elements for use in the applications according to the defined architecture
  • Identified and documented coding standards for email campaign development
  • Worked with creative team on concepting to ensure web standards were considered
  • Required little to no direction and worked directly with Creative and Project Managers to complete project assignments
Computer Technology Associate
Georgia Department of Labor - Atlanta, Georgia
May 2003 - December 2003
  • Streamlined the resource room’s log and reporting processes, reducing errors by 20%
  • Provided in-depth knowledge of Windows and Microsoft business applications
  • Conducted computer-based training modules utilizing leading technology
  • Talented in formatting training curriculum and educating diverse student populations
Lead Developer
Next Level Solutions - Atlanta, Georgia
April 2002 - May 2003
  • Researched and customized programs from inception to implementation using ASP, SQL Server 7.0, and SQL
  • Formulated and wrote high-tech proposals
  • Created complete backend for an online product store using ASP, JavaScript, VBScript, Access, CSS, and XML
  • Analyzed and prioritized all system maintenance and enhancement revisions
  • Developed project implementation plans including resource management and project tracking
Web Engineer
Genex - Atlanta, Georgia
October 2000 - March 2002
With this privately held web development firm, I worked with a team on large client sites such as Brown & Williamson’s secure extranet that enabled wholesale customers to order products and manage accounts via the Web. As a team, we web-enabled their mainframe system, leveraged existing systems and did it all with minimal implementation time.
  • Developed GUI and database design for an elaborate B2B online application using ASP, VBScript, HTML, DHTML, CSS and JavaScript
  • Created a B2C windows application using ActiveX Data Objects (ADO) and OLEDB.
  • Accessed and manipulated data using store procedures, ADO and different cursor types
  • Used appropriate locking strategies to ensure data integrity
  • Input validation at form and event level using VB6.0
  • Implemented form validation using JavaScript and ASP
  • Developed a GUI application as replacement for legacy order entry system, which significantly minimized order-entry time and system downtime
  • Contributed to the programming of successful projects, ultimately marketed publicly using VB 6.0
Education
Associate of Arts with a concentration in Business Fundamentals
University of Phoenix
June 2011
Certifications
Certified Tester, Foundation Level (CTFL)
ISTQB
June 2010
Solutions Architecture
Microsoft Certified Professional (MCP)
December 2002
Technical Skills
  • ASP.Net
  • C#
  • HTML 5
  • CSS
  • Javascript
  • SQL Server
  • MySQL/SQL
  • XML
  • Visual Studio
  • Web Architecture and Design
  • Adobe Suite CS4
  • MS Project Server
  • MS Office Suite
  • MS Visio
  • MS Power Point
  • JIRA
  • Acitve Collab
  • Service Desk
  • Mantis
  • Bugzilla
Training
Introduction to .NET Framework
Microsoft
August 2002
Solutions Architecture and .NET
Microsoft
October 2002
Professional Achievements
  • Created workflow systems & procedures, regarding the total operational needs of the agency that subsequently was utilized companywide.
  • Introduced personality and strengths-based testing as a team development model, utilizing Myers-Briggs and Strengths Finders 2.0.
  • Defined and created tech department orientation and training for new employees to understand existing processes and interaction with department.
  • Developed foundation for the technology department processes.
  • Created a project organization structure utilizing JIRA, allowing developers to be more efficient by spending less time locating tickets and information.
  • Trained and consulted client teams on implementation and usage of new collaboration tool.
Professional Strategy
  • A creative and innovative individual, with the ability to simplify, communicate and sell ideas across the organization.
  • A team-oriented, assertive personal style; highly developed interpersonal skills, adept as an influencer and negotiator.
  • Initiative and personal responsibility for work
  • Strong leadership skills and the ability to work well with other strong personalities.
  • Untarnished reputation for personal and professional integrity and honesty.
  • Ability to work closely with cross functional team members
  • Strong attention to detail with the ability to multitask
  • Professional presentation, training and client facing skills
  • Accountability and flexibility with the ability to work in a fast-paced environment
  • Exhibit strong listening skills and the ability to tactfully communicate position on relevant issues
  • Encourages and rewards examples of teamwork and collaborative work efforts
  • Demonstrates ability to define and implement professional standards for team participation, conflict resolution, problem solving, and communication (internal and external)
  • Confident problem anticipation and resolution – willingness to have difficult conversations
  • Strong team builder with client and cross-capability teams, clarifying roles and expectations